This policy should be clearly and specifically spelled out to avoid disputes with cardholders.
“We offer 30 Money Back Guarantee on almost every product we offer. Please call customer service at 800-000-0000, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.”
“All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.”
Note – It could be that all sales are final or No Refunds. If this is the merchant’s policy, it should be stated on the website and should also be noted on the footer of the merchant receipt or invoice
Any refund requests for bills paid for services must be made within 120 days of the original payment date. Refund requests will be reviewed on a case by case basis. If you have any questions regarding the refund of a bill paid, please contact our Customer Service team at (870) 523-8387 or firstname.lastname@example.org.